Return Policy

Return Policy

Last Updated: March 11, 2026

At Trustiva Ecom Private Limited, we want our customers to be satisfied with their purchases. If you are not completely satisfied with a product, you may request a return according to the conditions below.

1. Return Eligibility

1.1 Customers may request a return within 7 days from the date of delivery.

1.2 To be eligible for a return, the product must:

  1. Be unused and in the same condition as received
  2. Be in the original packaging
  3. Include all accessories, tags, and invoice

2. Non-Returnable Items

2.1 Certain items may not be eligible for return, including:

  1. Perishable goods
  2. Personal care items
  3. Customized or personalized products
  4. Gift cards or promotional items

3. Return Request Process

3.1 To initiate a return, customers must contact our support team with the following details:

  1. Order number
  2. Product name
  3. Reason for return
  4. Product images (if applicable)

3.2 Return requests can be sent to:

📧 Email: info@trustivaecom.in

📧 Support Email: info@trustivaecom.in

4. Return Approval

4.1 Once the return request is reviewed and approved, instructions for returning the product will be provided.

4.2 The returned product will be inspected after it is received.

5. Related Policies

5.1 Approved returns may qualify for a refund according to our Refund Policy.

5.2 Order cancellations are handled according to our Cancellation Policy.

6. Contact Us

If you have any questions regarding this Return Policy, please contact us:

Trustiva Ecom Private Limited

📞 Phone: +91 8950130039

📧 Email: info@trustivaecom.in

📍 Address: House No. 2, Gali No. 1, Shiv Vihar, Palwal, Haryana – 121102, India